Shipping policy

At DECKO, we strive to provide our customers with the best possible shipping experience. To ensure fast and reliable delivery, we have two warehouses located in Vista (California), and Jersey City (New Jersey).

We use a variety of trusted shipping partners, including UPS, FedEx, and USPS, to deliver your orders as quickly and efficiently as possible. Shipping prices will be calculated at checkout based on the weight, size, and destination of your order. In general, our standard delivery times are between 2-5 business days for domestic shipments, but please note that shipping times may vary depending on the destination.

When you place an order with us, we will ship it from the warehouse closest to your location to ensure the fastest delivery possible. However, please note that some items may be shipped from a different warehouse, which could result in separate packages and different delivery times.

If you need to make changes to your shipping address or have any special delivery instructions, please contact us as soon as possible so we can make the necessary adjustments. We are not responsible for orders that are delivered to an incorrect or outdated address.

In the unlikely event that your order is lost or damaged during shipping, please contact us immediately so we can investigate and resolve the issue. We may require additional information, such as photos of the damaged item, to process your claim.

We are committed to providing our customers with exceptional shipping services and will do everything possible to ensure that your orders are delivered to you in a timely and safe manner. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.

Shipping Policy - Order Cancellation and Refunds (USA)

In accordance with applicable consumer protection laws in the United States, we reserve the right to cancel and refund any orders in the event that shipping to a specified location is deemed unrealistic due to excessive shipping costs, accidental pricing issues, unauthorized discounts, or other unforeseen circumstances, including but not limited to natural disasters, even if the website has automatically generated a shipping cost and the customer has completed payment.

In such cases, we will notify you promptly and issue a full refund for your purchase, including any shipping fees paid. Our commitment is to provide exceptional service and products to our customers, and we will always strive to find the most efficient and cost-effective shipping solutions. However, if we determine that fulfilling an order is not feasible or practical, we will exercise our right to cancel and refund the order in compliance with the applicable consumer protection laws.

By placing an order on our website, you acknowledge and agree to this policy. If you have any questions or concerns about our Shipping Policy or any specific order, please contact our customer support team, and we will be happy to assist you.